Naturally besides having our own Supply Chain and Warehouse, Ali Parts hosts a multilingual Customer Service dedicated to offers and order as well as information about availability and shipping all over the world.
ORGANIZATION
Our team uses a ticketing software that manages all the requests and monitors in real time the reply time to the customer’s demand.
On 90% of cases the urgent orders arriving within the 3 pm from the Spare Parts Portals are shipped to the Customer the same day. To always ensure the best performance we constantly control the level of our service according to the following KPI:
The orders placed directly in the system or inserted manually by our operators arrive to the warehouse loaded automatically on the bar code reading devices. To complete the order as quick as possible, the picking is done by reading the item’s bar code and its location. Each item, once identified with code and description in the main 5 European languages, is placed in designated containers for the final steps of packaging and billing. The packing of fragile goods is made in a special way to preserve the integrity and avoid damages during transport. The engines are packed in special boxes that protects from incidental damages. Also the electronic cards are protected in special foam rubber boxes. Finally, the Ali branded bags guarantee the originality of the spare parts warding the customers and the quality of their products. All packaging used complies with EU Regulation 2025/40, known as PPWR (Packaging and Packaging Waste Regulation).
Ali parts holds an Integrated System of Work Safety and Health Management
that on 2020 had been certified by DNV according to International Standards.
ISO 45001
The Job Safety together with Environment Protection - are not only ones of our most important values, but also, indirectly,
a way to guarantee to the Customers the continuity of our work and our support.